FAQ
Find answers to common questions about Maxwell’s shipping, returns, and product care. Shop timeless home, garden, and seasonal decor with confidence.
What types of products do you sell?
Maxwell’s offers a curated selection of home, garden, entertaining, and seasonal décor. Our collections include designer ribbon, ornaments, wreaths, garlands, pillows, planters, vases, tabletop décor, kitchen and barware, candles, picture frames, figurines, gifts, and holiday decorations.
Do you have a retail store location?
Maxwell’s is an online-only home, garden, and seasonal décor store based in Wilmington, North Carolina. We do not have a retail storefront, but we offer local warehouse pickup, same-day delivery for eligible Wilmington-area orders, and shipping throughout the United States.
Learn more about our Wilmington local pickup and same-day delivery options.
Where do you ship?
We currently ship within the United States. Stay tuned for future shipping expansions!
How long does shipping take?
Orders are typically processed and shipped within 1 business day. Delivery times vary based on the shipping method selected and your location. You will receive a confirmation email with tracking information once your order has been shipped.
What payment methods do you accept?
We accept various payment methods, including credit and debit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay. All transactions are processed securely to protect your personal and financial information.
What is your return policy?
We accept returns on eligible items within 30 days of delivery. Items must be in original condition and packaging. See our full Return Policy for details.
How do I start a return?
To initiate a return, contact us at support@shopmaxwells.com, and we’ll provide further instructions.
Are there any items that cannot be returned?
Yes, certain items are non-returnable, including those marked as final sale or clearance, personalized or customized items, perishable goods, and intimate or sanitary goods. Please review product descriptions carefully before making a purchase.
Will you restock sold-out items?
Many of our items are limited stock or seasonal, but we do restock select bestsellers. Follow us on @ShopMaxwellsOfficial for restock alerts.
What should I do if I receive a damaged or defective item?
If you receive a damaged or defective item, please contact our customer service team at support@shopmaxwells.com within 3 days of receiving your order. We will arrange for a replacement or refund as appropriate.
How can I contact customer service?
You can reach us through our Contact Form, or email us at support@shopmaxwells.com. We strive to respond within 1-2 business days.
How can I stay updated on new arrivals and promotions?
Sign up for our email newsletter, and follow us on Instagram, Facebook, and Pinterest (@ShopMaxwellsOfficial) for exclusive updates and styling inspiration.