Shipping policy

Shipping and Payment Information

1. Shipping Information

1.1 Shipping Methods: We offer several shipping options to accommodate your needs. The available shipping methods and estimated delivery times will be provided at checkout.

1.2 Shipping Costs: Shipping costs are calculated based on the weight of your order, the shipping method selected, and your location. The shipping cost will be displayed at checkout before you confirm your order.

1.3 Supported Shipping Zones: We currently only ship to addresses within The United States of America. We do not ship to P.O. boxes or APO/FPO addresses.

1.4 Order Processing and Delivery Time: Orders are typically processed and shipped within 1 business day(s). Delivery times vary depending on the shipping method selected and your location. You will receive a confirmation email with tracking information once your order has been shipped.

1.5 Order Tracking: You can track the status of your order by logging into your account on our website or by using the tracking number provided in your shipping confirmation email.

1.6 Policy around Returns, Exchanges, Damages, and Lost Packages: Please review our [Return Policy] for information on returns, exchanges, damages, and lost packages.

2. Payment Information

2.1 Accepted Payment Methods: We accept the following forms of payment:

    • Credit or Debit Card (Visa, Mastercard, American Express, Discover)
    • PayPal
    • Apple Pay
    • Google Pay

2.2 Payment Security: We take the security of your payment information seriously. All transactions are processed using secure encryption technology (SSL) to protect your personal and financial information.

2.3 Payment Requirements: Payment is required in full at the time of purchase.

2.4 Billing Address: Please ensure that the billing address you provide matches the address associated with your payment method to prevent delays in order processing.

2.5 Order Confirmation: You will receive an order confirmation email once your payment has been successfully processed. Please review the order details carefully and contact us immediately if you notice any errors.


3. Contact Us If you have any questions or need further assistance regarding shipping or payment information, please contact us at support@shopmaxwells.com or 1200 N 23rd Street Suite 106, Wilmington, NC 28405.